Privacy policy
At MyRadioGuy (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make use of our website and services. We comply with South Africa’s Protection of Personal Information Act, No. 4 of 2013 (“POPIA”) and other applicable laws to safeguard your privacy rights.
Information We Collect
We collect personal information that you voluntarily provide to us when you interact with our website, such as:
Identity Details: Name, surname, date of birth
Contact Information: Email address, phone number, postal and physical address
Account Information: Username, password, payment details
Transactional Data: Purchase history, product preferences
Technical Data: IP address, browser type, device information, cookies and usage data collected via tracking technologies
Other Information: Any additional data you provide through direct communications or forms
Purpose and Lawful Basis for Processing
We process your personal information only where there is a lawful basis, including:
To fulfil our contract with you (e.g., process orders, deliver products)
To comply with legal obligations under POPIA and other legislation
To obtain your consent where required (e.g., marketing communications)
For legitimate interests such as improving our services, analytics, fraud prevention, and security
We will only process personal information for the purpose for which it was collected or a compatible related purpose, as required by POPIA (Section 15).
How We Use Your Information
Your personal information is used for the following:
Processing and delivering your orders and customer service
Communicating with you about your account, products, and services
Sending marketing communications where you have consented, with an easy option to opt out
Improving our website, services, and customer experience through analytics and feedback
Complying with legal obligations and protecting against fraud or unauthorized use
Registering and maintaining records as required by applicable laws
Disclosure to Third Parties
We may share your personal information with trusted third parties only as necessary to:
Service providers involved in payment processing, delivery, IT services, and marketing
Regulatory authorities or law enforcement when required by law
Professional advisers such as legal, accounting, or audit firms
Other parties with your express consent
All third parties are required to protect your information and only use it for authorized purposes under strict confidentiality agreements.
Information Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, disclosure, or destruction, including:
Secure servers and encryption technologies
Regular monitoring and audits
Limited access on a need-to-know basis
Registration of our Information Officer with the Information Regulator as required by POPIA
Your Rights
Under POPIA, you have the right to:
Access your personal information held by us
Request correction or deletion of inaccurate, irrelevant, or excessive data
Object to or restrict processing under certain conditions
Withdraw consent at any time for marketing communications
Lodge a complaint with the Information Regulator if you believe your rights are infringed
Requests can be submitted by contacting us as below. We will respond promptly and in compliance with legal timeframes.
Retention of Personal Information
We retain your personal information only as long as necessary to fulfil the purposes it was collected for, including legal or reporting requirements. When no longer needed, your information is securely destroyed or anonymized.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and deliver personalized content. You can manage your cookie preferences through your browser settings. For detailed information, please refer to our Cookie Policy on the website.
Children’s Privacy
Our services are not targeted at children under 18 years. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business operations. The latest version will always be available on our website with the date of last update.
Contact Us
If you have any questions, requests, or complaints regarding your personal information or this Privacy Policy, please contact our Information Officer at:
MyRadioGuy
Email: info@myradioguy.co.za
Phone: +27 81 5429190
Address: 10 Van Der Stel Street, Wolseley, Western Cape, South Africa
By using our website and services, you consent to the processing of your personal information as described in this Privacy Policy.
This policy is crafted to comply with South African data protection laws, including POPIA, as of July 2025.